Below FAQs are some common concerns of our clients during purchasing.
If you have other questions, please just send it to : hi@exegeek.com.

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  • Pre Sale Questions
  • Technical Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can : Click The Chat Box At The Bottom Right to chat live with us.

If we aren’t available, drop us an email and we will get back to you within 24 hours: hi@exegeek.com !

Pre Sale Questions

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved.

Your credit card information is not stored on our servers.

No, you can also place an order as a guest. However, if you have an account with us, there are some benefits:
1. Express Checkout Process
2. Easily view your order status and order history
3. Registered members can also get 100 points. (Points can be obtained for each purchase, evaluation, sharing and other interactions.)
Free Shipping is offered For all orders on exegeek.com
Available Countries: (listed in no particular order)
United States, Canada, New Zealand, Singapore, Korea, United Kingdom, Japan, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, Bulgaria, Croatia, Hungary, Luxembourg, Cyprus, Greece, Latvia, Slovakia, Slovenia, Estonia, Lithuania, Romania, Malta.
We reserve the right for the customer to accept or reject the order even after the customer has received an order confirmation. Please contact us WITHIN 24H of ordering : hi@exegeek.com to cancel the order or modify your order information before shipment.

Please note that once your order has shipped, it cannot be modified or cancelled, customers themselves need to handle the return of the package after receiving it.

Order Processing Time: 
Orders are usually processed (QC, processing, packing) within 2-3 days after receiving your order.
Logistics Time: 
Shipping from DE/JP warehouse: 3-7 days
Shipping from Hong Kong warehouse: 15-25 days
Customs Duties and Taxes
Priority is given to arranging dispatch from overseas warehouses.
If the overseas warehouse is out of stock, the goods will be shipped from HK/CN warehouse. Shipping fee and taxes are covered by the seller.
Once your order has been dispatched, you will receive an order status email with tracking information. Feel free to contact us: hi@exegeek.com for any question.

Your satisfaction is our top priority. If you are not satisfied with your purchase, you may ask for a return or exchange within 30 days from the delivery date. Your item(s) must be returned unused, in original condition.

Technical Questions

Except the barebone version, all the others we installed the operating system and activated it for you. Don’t worry, RAM and SSD are also installed in the PC.
Except the lisited version in the product pages, sorry we don’t currently have a higher-configured model. If you need a more flexible customize solution, please contact us to learn more: hi@exegeek.com
We do not advise customers to do this. The warranty shall be rendered null and void if the product is damaged due to modification.